Refund Policy
A simple, no-questions-asked money-back guarantee for your first purchase, plus clear rules for credit usage.
14-Day Money-Back Guarantee. We offer a full refund for any initial payment. If you are not satisfied with LeadHunterOS, you can request a refund within 14 days of your purchase by contacting support@leadhunteros.com. We also offer prorated refunds for unused prepaid credits, at any time — this is not limited to the 14-day window above. All refund requests are processed within 3–5 business days.
1. Monthly Subscription (SaaS)
The Starter, Pro, and Enterprise plans include a fixed monthly fee that unlocks premium infrastructure features (lower compute cost, high-concurrency routing, API access) and grants bonus credits. You can request a full refund on your first payment within 14 days of purchase. After that window, you can cancel your next billing cycle at any time in your profile settings — no further charges will be made.
2. Credit Consumption (AI Infrastructure)
Your credit balance is used exclusively to pay for AI computing resources (Speech-to-Text processing, LLM logic execution, Text-to-Speech generation) for the actual duration of the agent's active session.
Since the system works on a BYOC model, phone connection fees and number rental are billed directly by your telecom provider (e.g., Twilio) and are outside our billing scope. Unused prepaid credits are always eligible for a prorated refund on request, regardless of how long ago they were purchased — simply contact support@leadhunteros.com.
3. System Failures
If LeadHunterOS experiences a documented infrastructure failure (for example, a core outage on our side during an active workflow that caused an erroneous credit charge), our support team will restore the lost credits to your balance automatically once confirmed.